Software Support

Technical support by email is available for registered users of the software, use the link below. Please include your user name and registration key in all correspondance. Limited installation support is available to evaluation users.

• Registered Users Software Support

Software support for registered users only. Please include your registration key in your first correspondance to this address. Any mail sent to this address without this information will be automatically filtered out and not get passed to a human.



• Installation Support

Installation support for all users. This provides limited support for any problems you may encounter installing the Virtual Fretboard. Please note that thousands of people download and successfully install the software every month. If you are having problems it is probably not to do with our installation routine but more likely a wider problem with your Windows® installation. We will try and help but obviously we cannot guarentee to diagnose and solve your operating systems problems for you.

Users Interest Group

This is a mailing list facility run and moderated by us to allow users of the Virtual Fretboard to exchange ideas and converse.

To join this interest group send an email with:

SUBSCRIBE virtual-fretboard-interest

in the body of the message to:

listserv@rock-software.co.uk.

After subscribing, the introductory email you will receive will give you details on how to post messages to the other members of the group. This list isn't intended for technical support. If you're a registered user then email us direct for support.

Frequently Asked Questions

Here we have included a short list of questions asked about the Virtual Fretboard. Click on a question to read our answer.

1 - How do I display left handed chords and scales?
2 - How do I enter the registration key?
3 - What do I need to know to add a new instrument?
4 - How do I add a new instrument?
5 - What's all this Lite and Pro business?
6 - Can I use images from Virtual Fretboard in my guitar tutorial or web site?
7 - When I run the installer it does weird stuff, is my machine broken?
8 - How do I display all the notes on the fretboard for my instrument?
9 - I enter my registration key but nothing happens?
10 - I've placed my order but haven't received my registration key, have I been robbed?
11 - The software is not what I wanted, can I get a refund?
12 - I'm a guitar tutor, can I get bulk buy discounts?
13 - My credit card statement shows a few dollars more than the order value, what's going on?
14 - I came here from a site that said it costs $x, but it's now $y, what's going on?
15 - Windows XP SP2 Users - Program won't install